Complaints
If you are not satisfied with your insurer's response to a complaint, you can contact the Information Centre of the Autorité des marchés financiers (AMF).
The AMF will study your file and could recommend mediation if it believes it appropriate and if you and the company with which you are having the dispute agree to it.
Autorité des marchés financiers
Information and complaints
Information Centre
Telephone: 514 395-0337 (Montreal)
418 525-0337 (Quebec City)
Toll free: 1 877 525-0337
Web site: www.lautorite.qc.ca
Are you dissatisfied with the services of a broker, insurance agent or claims adjuster? You can forward your complaint to the syndic of the Chambre de l'assurance de dommages (ChAD). A complaint form is available on the ChAD's Web site under the heading "Complaint". If your complaint is accepted, the syndic will investigate in order to establish whether the professional actions of these persons contravene their code of ethics, a law or a regulation.
Chambre de l'assurance de dommages
999 De Maisonneuve Boulevard West, 12th Floor
Montreal, Quebec H3A 3L4
Telephone: 514 842-2591 or 1 800 361-7288
Web site: www.chad.qc.ca
You can also contact the General Insurance OmbudService (GIO). Its mediators and customer service representatives help insurance companies and consumers involved in a dispute to find solutions. It is important to note that currently the GIO does not have a mandate to resolve disputes between insurance brokers and consumers.
General Insurance OmbudService
Toll Free: 1 877 225-0446
Web site: www.giocanada.org